White Papers & Research for Retail & Consumer
Transforming the customer experience in non-store Retail
With competition for consumer’s wallets seeming to increase daily, combined with the diminishing availability of credit, the high street remains a highly challenging environment in which to do business. To make matters worse, consumer expectations regarding the convergence between store, phone and web channels are at an all time high. Here, Vertex outlines how to address a number of issues which will not only transform the customer experience, but also result in increased operational efficiencies.
Transforming_customer_service_in_Retail.doc
