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White Papers & Research for Media, telecommunications & technology

Discover the Hidden Value of your Digital Wallboards
Helping contact centre managers to understand how to best deploy and use wallboards when integrating into the contact centre culture.

Segmented Monitoring of 100Gbps data containing CDN Video
The growth in internet traffic caused by increasing use of high bandwidth services including video causes problems for systems - how can this issue be solved?

Around the world- around the clock
Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Mindpearl broke with convention and opened an outsourced international contact centre in Suva, the capital city of the Fiji Islands.

Social Media for Utilities
This white paper seeks to demystify the progress that forward-thinking utilities have made in using social media to more effectively engage with their customers. This paper offers a holistic perspective on social media strategy development, customer sentiment analysis, tactical execution and monitoring, and integration with enterprise customer relationship management.

Making the shift to the next generation enterprise
Business leaders are accustomed to “change as a constant.”But even the most savvy and experienced among them have never faced the slew of disruptive changes that are commonplace in today’s new business order.

Innovations in MDM Implementation: Success via a Boxed Approach
Pre-built processes, data models and best practices out of the box can go a long way toward mitigating the risks associated with MDM projects.

Harnessing big data to mend our broken economy
Big data has been a big buzzword for some time now. Mobile communications, in particular, have played a monumental role in generating high volumes of both private and public data.

Driving Innovation Through Business Relationship Management
Most companies have by now developed a strong partnership with IT for achieving business goals and objectives. But as new technologies emerge and newer business models are enabled, the partnership needs to evolve.

Using big data analytics to fight financial crime
Turning volume, velocity, variety and variability of data into insight to protect your business.

The Data Warehouse Is Dead. Long Live The Data Warehouse
Business Intelligence and Business Analysis tools render the concept of the data warehouse obsolete.

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