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White Papers & Research for ITO

Community Clouds: Supporting business ecosystems with cloud computing
Cloud services available so far mainly focus on horizontal solutions and rarely consider industry-specific requirements in terms of functionality or security. While in this way the cost benefits of cloud-based services can be achieved (by maximising economies-of-scale effects), it is at the same time a major disadvantage in many potential application areas. In various industries such as healthcare or in the public sector, for instance, strict regulations inhibit the broad adoption of cloud computing although the fundamental concept is interesting for many companies. Community clouds provide the capability to realize business processes “in the cloud“ and at the same time preserve a high security level by means of hybrid deployment models. Non business-critical information and processing can be sourced to the public cloud, while business critical services are kept in-house or in a private cloud environment at a trusted outsourcing partner.
Siemens_Community_Clouds_Whitepaper.pdf

Risky Business? Evaluating and managing risk in outsourcing
Mike Rebeiro and Radford Goodman of Norton Rose LLP review some of the key risks on outsourcing, and how businesses can address and manage such risks.
Risky_business_-_Evaluating_and_managing_risk_on_outsourcing.pdf

Multi-Sourcing
Multi-sourcing may be the trend of the moment, but organisations simply do not have the skills or resources to manage multiple supplier relationships.
Multi-Sourcing

Central and Eastern Europe overview
The nearshore option is being explored by ever-increasing numbers of outsourcing end users. This research looks at outsourcing to Eastern Europe, including facts about the development of this region.
Eastern_Europe_IT_Outsourcing_Review.pdf

Outsourcing Multilingual SEO
Multilingual SEO is the process of improving the volume and quality of traffic to international websites from search engines.
Outsourcing_Multilingual_SEO.doc

Infrastructure as a service - Fujitsu
Providing infrastructure as a catalogue of services attacks expensive duplication and complexity in the technology base, cuts the time to deploy new or changed business processes and drives down costs. The approach is well-proven at the applications level and is readily applicable to infrastructure.
Fujitsu_-_Infrastructure_as_a_service.pdf

Understanding Global Sourcing Services - Infosys
Global sourcing differs from internally developed and operated services. Global sourcing requires working with third-party organisations that operate in different cultural norms, and often, at a different organisational level. All these complexities must be managed in ways consistent with business objectives.
understanding-global-sourcing-services.pdf