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White Papers & Research

Premium brands need premium customer service
The digital age has changed the way customers shop, as well as how they interact and engage with businesses. We all expect to be able to use multiple devices to research and buy products, effortlessly and quickly, whatever location we are in. The same goes for customer service – it needs to be immediate, effective and delivered via our favoured channel.
https://www.arvato.com/uk/insights/omnichannel-retail-white-paper.html