White Papers & Research
The eight worst outsourcing mistakes
Ensuring successful outsourcing relationships is now a business imperative for most companies. Based on its extensive experience in outsourcing engagements Patni has identified the eight most common but serious mistakes enterprises are likely to commit while outsourcing their processes to a third party service provider.
Patni_-_The_eight_worst_outsourcing_mistakes.pdf
Multi-Sourcing
Multi-sourcing may be the trend of the moment, but organisations simply do not have the skills or resources to manage multiple supplier relationships.
Multi-Sourcing
From Strategy to Value: Why smart buyers should abandon the traditional approach to sourcing
A new picture is emerging as organisations are becoming increasingly sophisticated in their sourcing approach and more confident of their ability to manage a multi-faceted sourcing delivery model. At the same time, the traditional sourcing advisor role will continue to evolve towards expert only high-level coaching and enabling.
From_Strategy_to_Value.pdf
Public Service Transformation and Reform
The performance gap between private and public service provision is widening. Yet this is happening at a time when there is cross-party recognition of the need for reform of public services and when investment is casting a spotlight on public sector productivity rates. This paper argues that alternative service delivery models (ASDMs, a mix of public private and third sector provision) are inevitable as a prerequisite for transformation; only the quantity and pace of change is unknown.
PublicServiceTransformationandReform08.pdf
Shared Services 08 Report
This report sheds new light on the myriad of risks and challenges faced by those tasked with delivering one of the most ambitious programmes in the
history of the UK public sector. We hope that by sharing their insights we can help public sector managers deliver the next generation of shared services.
Shared_Services.pdf
India’s KPO sector: origin, current state, and future directions
This is an updated report on Knowledge Process Outsourcing with figures that analyse the predictions for the future growth of KPO in India that Evalueserve made more than three years ago. In this new study, we review the evolution of KPO to date and update our predictions for the industry for the rest of the decade.
Evalueserve_Article_July_2007.pdf
Ten considerations when outsourcing QA and testing services
Outsourcing is a strategic management option rather than just another way to cut costs. The decision to outsource is often made in the interests of lowering costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of labour, capital, technology and resources. Its aim is to help companies achieve their business objectives through operational excellence.
10_considerations.pdf
Polish call centres increasing six times faster than GDP
The increase of workstations in Polish call centres between 2005 and 2006 was at the level of 23.2%, and between 2006 and 2007 at 35.7%. This means that the call centre market is now increasing nearly 6.5 times faster than GDP in the country, according to research by call centre consultancy MasterPlan.
KosteckiCallCenter.pdf
Central and Eastern Europe overview
The nearshore option is being explored by ever-increasing numbers of outsourcing end users. This research looks at outsourcing to Eastern Europe, including facts about the development of this region.
Eastern_Europe_IT_Outsourcing_Review.pdf
Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control
With M&A activity rife in the industry once more, this positioning paper written by leading sourcing advisory firm EquaTerra provides clear information on:
* What change of a company's control can mean for sourcing contracts
* How clients are likely to react
* How they can use the situation to ensure that they still get what they require
EquaTerra Position Outsourcing
