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White Papers & Research

Transforming the customer experience in non-store Retail
With competition for consumer’s wallets seeming to increase daily, combined with the diminishing availability of credit, the high street remains a highly challenging environment in which to do business. To make matters worse, consumer expectations regarding the convergence between store, phone and web channels are at an all time high. Here, Vertex outlines how to address a number of issues which will not only transform the customer experience, but also result in increased operational efficiencies.
Transforming_customer_service_in_Retail.doc

Implementing The Race to the Top: Government response to Lord Sainsbury review
In “The Race to the Top: A Review of Government’s Science and Innovation Policies”, Lord Sainsbury set out a challenging agenda. This document sets out the progress the Government has already made in delivering the recommendations of the Review.
SainsburyReview-v12.pdf

Innovation Nation – White paper from Department of Innovation, Universities and Skills
We want to create an Innovation Nation because Britain can only prosper in a globalised economy if we unlock the talents of all of our people. We want innovation to flourish across every area of the economy and, in particular, wherever high value added businesses can flourish and grow. We must innovate in our public services too. Innovation is as important to the delivery of healthcare and education as it is to industries such as manufacturing, retail and the creative economy.
ScienceInnovation.pdf

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