White Papers & Research
Closed Looped Loyalty Marketing For Airlines
This white paper from ITC Infotech outlines how airlines can differentiate their loyalty programmes to stand apart from the rest and deliver ‘real’ value to the ‘right’ set of customers for the business.
LoyaltyMarketingForAirlines.pdf
Accelerating the Sustainability Journey
How to accelerate financial benefits from Corporate Sustainability Programmes: a Siemens and CA Technologies best practice guide
Siemens_and_CA_White_Paper.pdf
Demand and Supply Balancing for Effective Sourcing Arrangements
The conventional thinking was that an organisation should outsource its non core activities. Instead of taking the simplistic ‘core or non-core’ approach, the paper suggests a more creative way to evaluate a larger variety of competencies that will be required for outsourcing.
Sourcing_Focus_-_whitepaper.doc
Zylog Systems White Paper
Zylog Systems describes the services appropriate to an ISV which will depend on what product(s) the ISV owns and what stage each is at in the product lifecycle.
Zylog_White_Paper.pdf
Maximize Technology ROI Through Better Operations Management
Technology upgrades are a constant occurrence in a variety of enterprises due to increasing capacity needs or the platform’s age. However, according to a recent study from Enterprise Strategy Group, 35 percent of organizations also plan to purchase new technologies as a cost reduction strategy. Technology upgrades can help contain costs through consolidation, maintenance reduction and a decrease in the data centre footprint. However, they also force IT to upgrade operations management capabilities to and increase interaction with end-users, which can strain resources and take time away from mission critical actions. This GlassHouse Technologies whitepaper, “Maximize Technology ROI Through Better Operations Management,” highlights several technologies commonly used in IT upgrades: these include established consolidation technologies such as automated storage provisioning, deduplication and server virtualization. These complex technologies are critical to maintaining IT efficiency, but pose a growing technical management challenge to the enterprise.
Maximize_Technology_White_Paper.pdf
Managed Testing Services White Paper
As with many other specialised IT disciplines, software testing is not one of the core business activities of most companies. Particularly in times of economic crisis, Managed Testing Services therefore present an attractive option for absorbing increased pressure on costs and quality.
The trend towards Managed Testing Services has also been encouraged by a second development: companies are increasingly switching over to standard software, which is subject to ever shorter release cycles and increased test costs, not least through the need for repeated regression tests. Any company wanting to carry out quality assurance in-house, needs to equip itself with the right personnel on a permanent basis. However, such resources are rarely utilised to the full.
Managed Testing Services have firmly caught the attention of IT managers. By 2013, analysts at Ovum predict a global market volume in excess of US $56 billion for the software testing sector, which represents an average annual increase of 9.5 per cent.
This White Paper discusses the specific opportunities available to companies through the use of MTS, and uses different areas of activity to show how the introduction of MTS impacts on technology, processes and company organisation. The topics examined include contract arrangement, governance, monitoring and service levels, all of which further regulate the working relationship between the customer and contractor.
MTS_final_(2).pdf
Community Clouds: Supporting business ecosystems with cloud computing
Cloud services available so far mainly focus on horizontal solutions and rarely consider industry-specific requirements in terms of functionality or security. While
in this way the cost benefits of cloud-based services can be achieved (by maximising economies-of-scale effects), it is at the same time a major disadvantage in many potential application areas. In various industries such as healthcare or in the public sector, for instance, strict regulations inhibit the broad adoption of cloud computing although the fundamental concept is interesting for many companies.
Community clouds provide the capability to realize business processes “in the cloud“ and at the same time preserve a high security level by means of hybrid
deployment models. Non business-critical information and processing can be sourced to the public cloud, while business critical services are kept in-house or in a private cloud environment at a trusted outsourcing partner.
Siemens_Community_Clouds_Whitepaper.pdf
NHS White Paper article
The NHS White Paper "Liberating the NHS" published in July 2010 represents the first substantive policy announcement on the future of the NHS from the Conservative-Liberal Democrat coalition and it has been argued that the plans contained within the White Paper could lead to the most radical change to the architecture of the NHS since 1974. The policies set out in the White Paper are intended to correct some of the problems which the new government perceives exist within the NHS.
NHS_White_Paper_Article.pdf
Guide to Efficient MRO Procurement & Management
The purchasing of spares for the daily maintenance, repair and overhaul (MRO) of production and manufacturing equipment is often a complex, time and resource consuming activity for most organisations. It is one which is critical to maintaining continuity of production and avoiding costly downtime.
This White Paper will examine the issues surrounding MRO spares procurement, the benefits achievable through a sustained and proactive approach and the options available to drive efficiency into this key area of the manufacturing operation, including a look at how outsourcing the entire process to a single specialist supplier can create significant efficiencies in both cost and productivity.
Brammer_Efficient_MRO_Procurement__Management.pdf
Risky Business? Evaluating and managing risk in outsourcing
Mike Rebeiro and Radford Goodman of Norton Rose LLP review some of the key risks on outsourcing, and how businesses can address and manage such risks.
Risky_business_-_Evaluating_and_managing_risk_on_outsourcing.pdf
