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White Papers & Research

Discover the Hidden Value of your Digital Wallboards
Helping contact centre managers to understand how to best deploy and use wallboards when integrating into the contact centre culture.
Hidden-Value-of-Digital-Wallboards.pdf

Supply Chain Visiblity: The Unfilled Promise?
This white paper from AEB (International) Ltd covers procurement, customer satisfaction, inventory management, supply chain cost and risk management.
aeb-white-paper-supply-chain-visibility.pdf

Segmented Monitoring of 100Gbps data containing CDN Video
The growth in internet traffic caused by increasing use of high bandwidth services including video causes problems for systems - how can this issue be solved?
Segmented_Monitoring_of_100Gbps_data_containing_CDN_Video.pdf

Rising to the New Security Challenge - Data Integration
Providing secure communication and protecting data are among the biggest challenges that service providers can face. Here Xchanging talk on how to build an outside-in, inside-out security strategy.
Rising_to_the_new_security_challenge_Data_Integration.pdf

Cloud Bound
Advice from organisations in outsourcing relationships - IBM Centre for Applied Insights, October 2014
SOE12347USEN.pdf

How Banks Can Use Social Media Analytics To Drive Business Advantage
Strategic use of social media can dramatically impact not only how banks market their products and services, but also how they conduct risk management, product and service design, business forecasting, competitive analysis and customer education.
.pdf

Embracing the Cloud to Make Risk Reporting More Efficient
The rise of social, mobile, analytics and cloud computing – or the SMAC Stack™ — means banks must adopt a new game plan to properly manage risks across their operations.
codex866(1).pdf

The Benefits of Partnering with a Specialist Outsource Contact Centre
This white paper serves to dispel the myths that have come to surround the outsourcing industry over the last decade, and explain how partnering with a contact centre like OpenContact can lead to a mutually beneficial relationship with many advantages.
pdf

The Benefits of Partnering with a Specialist Outsource Contact Centre
This white paper serves to dispel the myths that have come to surround the outsourcing industry over the last decade, and explain how partnering with a contact centre like OpenContact can lead to a mutually beneficial relationship with many advantages.
pdf

Cloud Computing without Compromise
This informative guide explores strategies for effective cloud service delivery and outlines one company’s unified platform – offering cloud infrastructure at internet scale. Read now for more information on the following topics: • Power and performance • Automation and control • Flexibility and choice
SFLY_data_sheet.pdf

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