White Papers & Research
Social Media for Utilities
This white paper seeks to demystify the progress that forward-thinking utilities have made in using social media to more effectively engage with their customers. This paper offers a holistic perspective on social media strategy development, customer sentiment analysis, tactical execution and monitoring, and integration with enterprise customer relationship management.
Bending the Curves
The global banking and financial services industry is facing unprecedented, even historic challenges. With customer and regulatory demands soaring while revenues lateau,financial services enterprises cannot just tinker with existing processes.
Transforming Corporate Actions Processing
As businesses expand into new geographies in search of growth, the volume of corporate actions are growing exponentially.
The Economic Value of Data
Big data has gained signiﬁcant inﬂuence in recent years and is rapidly transforming the business, operations and technology landscape for a myriad of industries.
Harnessing big data to mend our broken economy
Big data has been a big buzzword for some time now. Mobile communications, in particular, have played a monumental role in generating high volumes of both private and public data.
Multichannel and the nimble retailer
A paper by Thomas Eggar's retail team exploring how retail can embrace the shifting challenges of multichannel and stay relevant to the customer
Business Process Services: Redefining Business Process Outsourcing
Businesses have approached business process outsourcing (BPO) as a simple cost play.
Practical considerations for supplying real-time communications from the cloud
This white paper discusses the practical considerations for supplying real-time communications from the cloud
How BPO can reduce back end costs to create front end flexibility
Cognizant's white paper explores how BPO can reduce back end costs to create front end flexibility
Making the shift to the next generation enterprise
Business leaders are accustomed to “change as a constant.”But even the most savvy and experienced among them have never faced the slew of disruptive changes that are commonplace in today’s new business order.