White Papers & Research
Social Media for Utilities
This white paper seeks to demystify the progress that forward-thinking utilities have made in using social media to more effectively engage with their customers. This paper offers a holistic perspective on
social media strategy development, customer sentiment analysis, tactical execution and monitoring, and integration with enterprise customer relationship management.
Social_Media_for_Utilities.pdf
Bending the Curves
The global banking and financial services industry is facing unprecedented, even historic challenges. With customer and regulatory demands soaring while revenues lateau,financial services enterprises cannot just tinker with existing processes.
Bending_the_Curves.pdf
Transforming Corporate Actions Processing
As businesses expand into new geographies in search of growth, the volume of corporate actions are growing exponentially.
CognizantTransforming-Corporate-Actions-Processing-The-Long-Road-Ahead.pdf
The Economic Value of Data
Big data has gained significant influence in recent years and is rapidly transforming the business, operations and technology landscape for a myriad of industries.
The-Economic-Value-of-Data.pdf
Harnessing big data to mend our broken economy
Big data has been a big buzzword for some time now. Mobile communications, in particular, have played a monumental role in generating high volumes of both private
and public data.
PubSector_HPA_BIGDATA_Final.pdf
Multichannel and the nimble retailer
A paper by Thomas Eggar's retail team exploring how retail can embrace the shifting challenges of multichannel and stay relevant to the customer
Multichannel_and_the_nimble_retailer_paper_final_(0912).pdf
Business Process Services: Redefining Business Process Outsourcing
Businesses have approached business process outsourcing (BPO) as a simple cost play.
Business-Process-Services-Redefining-Business-Process-Outsourcing.pdf
Practical considerations for supplying real-time communications from the cloud
This white paper discusses the practical considerations for supplying real-time communications from the cloud
6980_SiemensRealTimeCloudWP_v4.pdf
How BPO can reduce back end costs to create front end flexibility
Cognizant's white paper explores how BPO can reduce back end costs to create front end flexibility
How-BPO-Can-Reduce-Back-End-Costs-to-Create-Front-End-Flexibility.pdf
Making the shift to the next generation enterprise
Business leaders are accustomed to “change as a constant.”But even the most savvy and experienced among them have never faced the slew of disruptive changes that are commonplace in today’s new business order.
Making-the-Shift-to-the-Next-Generation-Enterprise.pdf
