Opinion Pieces for Utilities
Outsourcing For Grown Ups: Why You Should Invest In Professionalisation.by Martyn Hart
When was the last time you heard someone - a child, a student, a young professional, someone wanting a career change – say that they wanted to become an outsourcer? Let me guess… never? Outsourcing is never short of column inches, is discussed in cabinet meetings, is seemingly permanently in the limelight, yet no-one grows up wanting to be an outsourcer. Outsourcing’s ascension to the status of accountancy, law, medicine – a proper, ‘professional’ profession – is long overdue.
more The age of uSwitch
by Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider
Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider, tells us why companies need to focus on retaining customers as much as luring new ones.
more Asia – turning the tables on the conventional wisdom of outsourcing
by Harry McDermott, CEO Hudson & Yorke Ltd
Harry McDermott tells vendors and consultants in the West to look out for new agile competition from the far east.
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