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Opinion Pieces for Retail & Consumer

Suppliers must readily support the long-term vision of buyers
by Nigel Crunden, Business Specialist, Office Depot
A survey of 300 business and logistics experts by software provider AEB and the Duale Hochschule Baden-Württemberg (DHBW) University in Germany has found that although many firms collaborate closely with their suppliers, the majority are failing to capitalise on the significant opportunities this creates...

Tags replace barcodes to transform asset management
by Karen Conneely, Group Commercial Manager at Real Asset Management.
With growing pressure in the public and private sector for improved asset management, organisations undoubtedly need to improve the quality, accuracy and timeliness of asset information. Relying on an annual audit – at best – is simply not good enough.

Outsourcing For Grown Ups: Why You Should Invest In Professionalisation.
by Martyn Hart
When was the last time you heard someone - a child, a student, a young professional, someone wanting a career change – say that they wanted to become an outsourcer? Let me guess… never? Outsourcing is never short of column inches, is discussed in cabinet meetings, is seemingly permanently in the limelight, yet no-one grows up wanting to be an outsourcer. Outsourcing’s ascension to the status of accountancy, law, medicine – a proper, ‘professional’ profession – is long overdue.

The age of uSwitch
by Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider
Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider, tells us why companies need to focus on retaining customers as much as luring new ones.

Outsourcing e-tail: the commercial and legal considerations
by Ian Sampson, Partner, Addleshaw Goddard Technology and Outsourcing group
Outsourcing of these functions is becoming increasingly common but it is important to consider the high level issues before e-commerce operations are contracted out, in order for the relationship to succeed.