Opinion Pieces for Retail & Consumer
Outsourcing For Grown Ups: Why You Should Invest In Professionalisation.by Martyn Hart
When was the last time you heard someone - a child, a student, a young professional, someone wanting a career change – say that they wanted to become an outsourcer? Let me guess… never? Outsourcing is never short of column inches, is discussed in cabinet meetings, is seemingly permanently in the limelight, yet no-one grows up wanting to be an outsourcer. Outsourcing’s ascension to the status of accountancy, law, medicine – a proper, ‘professional’ profession – is long overdue.
more The age of uSwitch
by Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider
Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider, tells us why companies need to focus on retaining customers as much as luring new ones.
more Outsourcing e-tail: the commercial and legal considerations
by Ian Sampson, Partner, Addleshaw Goddard Technology and Outsourcing group
Outsourcing of these functions is becoming increasingly common but it is important to consider the high level issues before e-commerce operations are contracted out, in order for the relationship to succeed.
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