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Opinion Pieces for KPO

Out with the new and in with the old?
by Robert Davies, Partner, and Laura Jamieson, Solicitor, at national law firm Dundas & Wilson
Cast your mind back to before 2006 and consider this question: when does TUPE apply upon a change of contractor in relation to outsourcing contracts, in other words before the service provision change (SPC) elements of the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) were introduced?

Are businesses using the digital realm to its full potential to sell goods and services?
by Paul Kearney, Digital Services Director, ITG
Digital communications are rapidly evolving in almost every walk of life. From the boardroom to even the battlefield – I have experience of both - getting the right message out quickly and to the right audience, can often be the difference between winning and losing. Retail marketing is no exception. And with the economy as tough as it is, businesses who do not embrace the digital marketing realm to its maximum potential run the risk of being left behind.

Maintenance, repair & overhaul spares management – The business case for outsourcing
by Ian Ritchie, Managing Director, Brammer UK
The purchasing and management of spares for the daily operation, maintenance and repair of production equipment is often a complex, time- and resource-consuming issue, but remains critical to maintaining production continuity and avoiding downtime.

Asset Discovery is Key to Understanding Business Risk
by Karen Conneely, Group Commercial Manager at Real Asset Management
Organisations know the value of Business Intelligence (BI) in monitoring sales performance, analysing the quality of manufacturing processes or customer service and tracking financial indicators. How many, however, are leveraging this technology to assess the corporate risk associated with the tough capital investment decisions now required across an organisation’s asset estate? With the economic outlook becoming more pessimistic by the moment, senior managers can be prone to rewriting investment strategies and business plans whilst under pressure to make rapid changes.

The key to a successful multisourcing strategy
by Dr Roger Newman, UK head of manufacturing and digital convergence relationship management Mahindra Satyam
Dr Roger Newman of Mahindra Satyam, tells us why multisourcing is taking off and how to get it right.

Bankers, autos and tech - Oh my!
by Joshua B. Konvisser, Partner, Pillsbury Winthrop Shaw Pittman LLP
First the financial services industry was hit by the economic downturn. Now the automotive industry is being hit. What are the implications for the IT and outsourcing industries? Joshua B. Konvisser explains.

The Nearshoring Bug: Why it’s Catching
by Jaroslaw Czaja, Chief Executive of Future Processing
Jaroslaw Czaja explains why he thinks the value of offshore outsourcing is eroding.