Opinion Pieces for Customer Service
The age of uSwitchby Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider
Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider, tells us why companies need to focus on retaining customers as much as luring new ones.
more Businesses need to pass the ‘trust test’ to stay competitive
by Philip Michell, Consulting Director, Vertex
Sharing data and insights represents a win-win for both customer and company – but only when there is trust between the two parties, says Philip Michell, Consulting Director at Vertex
more Give customer service a seat on the board
by Neil Anderson, Managing Director of Qcom
Neil Anderson, managing director of Qcom, a UK technical outsourcing company working across EMEA, argues that companies in today’s global market can only survive and be successful if they put customer service at the centre of their business.
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