Opinion Pieces for BPO
When is it right to outsource your Inside Sales?by Johann Edward, CEO of EIMS
The Inside Sales team is usually kept in-house to ensure that there is a steady sales pipeline of well-qualified leads. This is particularly so in the technology sector because of scepticism that an outsourced team will be able to articulate a sophisticated value proposition.
more Are businesses using the digital realm to its full potential to sell goods and services?
by Paul Kearney, Digital Services Director, ITG
Digital communications are rapidly evolving in almost every walk of life. From the boardroom to even the battlefield – I have experience of both - getting the right message out quickly and to the right audience, can often be the difference between winning and losing. Retail marketing is no exception. And with the economy as tough as it is, businesses who do not embrace the digital marketing realm to its maximum potential run the risk of being left behind.
more Should a business outsource its important reception function?
by Glenn Jackson, Managing Director of Moneypenny
Throughout the UK, companies remain under pressure to reduce costs without compromising on good customer service. But is the decision to save money by outsourcing a company’s reception a step too far? Glenn Jackson, Managing Director of Moneypenny, the UK’s leading telephone answering service, looks at whether companies and their clients can benefit from outsourcing this critical function.
more Eight best-in-class behaviours of high performance BPO
by Anoop Sagoo, BPO cross operating group lead, Accenture
As the business process outsourcing (BPO) market matures, buyers are expecting outcomes from BPO beyond just cost reduction. Next generation BPO buyers are demanding services providers bring industry expertise and insight, analytics and innovation to their engagements; adjust nimbly to shifting business directions; and drive better business outcomes. Accenture considers relationships that are achieving these exceptional results to be high performing.
more Don’t Cloud the Business Issues
by Chris O’Malley, CEO, Nimsoft
The saying “Good fences make good neighbours” is very applicable to relationships with Cloud service providers. Clear demarcation of services, roles and responsibilities is vital to these relationships. The more that’s left to subjective opinion, conjecture and guesswork, the more likely it is that misunderstandings, mistakes and missed opportunities will result.
more How to Achieve Innovation in Outsourcing
by Sanjiv Gossain, Senior Vice-President and Head of UK and Ireland Operations, Cognizant
In this age of globalisation, outsourcing has become integral to the way large multinational enterprises run their businesses. As the industry matures and the range of outsourcing services extends to higher value activities, client firms raise the bar regarding their expectations, seeking the delivery of high impact innovation from their vendors. Innovation is indeed a buzzword at the moment with Chief Innovation Officers considered key hires in an increasingly challenging market and with an ever more conspicuous discourse around innovation. In view of the volatility driven by the economy, new disruptive technologies, increasing government regulations, and continued globalisation of markets, driving innovation and building agility into businesses have become the key attributes of success.
more Asset Discovery is Key to Understanding Business Risk
by Karen Conneely, Group Commercial Manager at Real Asset Management
Organisations know the value of Business Intelligence (BI) in monitoring sales performance, analysing the quality of manufacturing processes or customer service and tracking financial indicators. How many, however, are leveraging this technology to assess the corporate risk associated with the tough capital investment decisions now required across an organisation’s asset estate? With the economic outlook becoming more pessimistic by the moment, senior managers can be prone to rewriting investment strategies and business plans whilst under pressure to make rapid changes.
more Why ITO is an Industry in transition post recession
by By Ferenc Szelenyi, vice president EMEA public sector services, Dell Services
Last year was not a great one for the IT outsourcing (ITO) sector, with growth slowing due to a confluence of factors that gave ITO service providers a serious body blow. Ferenc Szelenyi, vice president EMEA public sector services at Dell Services, discusses what buyers' need against the present economic backdrop.
more Five Game-Changing Rules for Vested Outsourcing
by Kate Vitasek and Mike Ledyard of Supply Chain Visions
In this article, Kate Vitasek, author of a new book, 'Vested Outsourcing: Five Rules That Will Change Outsourcing', and her colleague Mike Ledyard, describe a new approach to outsourcing that they believe will provide maximum mutual benefit in client/provider relationships.
more The value of BPO in a tough economy
by Nigel Edwards, VP and European head of Cognizant’s BPO practice
By applying tighter scrutiny to investments and looking for immediate return, companies be fully ready for the upturn, says Nigel Edwards of Cognizant.
more How will the General Election impact on IT outsourcing services?
by Ferenc Szelenyi, managing director EMEA, Dell Perot Systems
As the UK General Election looms large, Ferenc Szelenyi assesses the role of IT in outsourcing for the public sector agenda.
more Government commercial resources: is a surge needed?
by David Cole of international law firm Pinsent Masons
David Cole of Pinsent Masons, says that limiting spending on commercial resource can be a false economy in public sector sourcing.
more The key to a successful multisourcing strategy
by Dr Roger Newman, UK head of manufacturing and digital convergence relationship management Mahindra Satyam
Dr Roger Newman of Mahindra Satyam, tells us why multisourcing is taking off and how to get it right.
more Businesses need to pass the ‘trust test’ to stay competitive
by Philip Michell, Consulting Director, Vertex
Sharing data and insights represents a win-win for both customer and company – but only when there is trust between the two parties, says Philip Michell, Consulting Director at Vertex
more Bankers, autos and tech - Oh my!
by Joshua B. Konvisser, Partner, Pillsbury Winthrop Shaw Pittman LLP
First the financial services industry was hit by the economic downturn. Now the automotive industry is being hit. What are the implications for the IT and outsourcing industries? Joshua B. Konvisser explains.
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