Opinion Pieces
Navigating the Complex Sourcing Supermarket (Part 2 of 2)by Brian McCabe, SVP of European Managed Services for Hitachi Consulting UK
In my previous article, I likened the complex sourcing of external IT services to different supermarket choices. To recap, there are four broad approaches to outsourcing:
more Outsourcing Changes to Market Changes
by Peter Brudenall, Technology and Outsourcing Partner, Lawrence Graham LLP
Outsourcing continues to change in response to market changes, and a still uncertain economy.
more Outsourcing; Helping Small Business to Grow
by Margot Bloom, Creative Director, Blooming Fabulous Media
In the current financial climate, small businesses are big business. From crafters to professional services it seems that the growth in small and freelance business is a fast moving one.
more European Life & Pensions Outsourcing About to Take off?
by By Tim Wright, managing partner, Pillsbury
News that Accenture Life Insurance Services has won an eight-year business process outsourcing (BPO) agreement with BNP Paribas Cardif may be a sign that the European life insurance and pensions market is set for increased outsourcing activity.
more Navigating the Complex Sourcing Supermarket (Part 1 of 2)
by Brian McCabe, SVP of European Managed Services for Hitachi Consulting UK
In 1979 Joe Strummer sang about being lost in the supermarket of life. Today’s CIOs and IT procurement teams face similar challenges.
more Outsourcing Can be Sexy
by Andrew Kershaw Waterstons’ Technical Director
Outsourcing is traditionally associated with getting help to do things you might not normally associate with your core business. Andrew Kershaw describes a different approach to outsourcing that can establish IT excellence and create significant commercial advantages as a result.
more Are Managed IT Services Set to Grow this Year?
by Pete Canavan, Head of Support Services at Plan-Net plc
Business of all sizes and sectors across the country are still worried about the poor conditions of the current economic environment, which is not set to improve this year, as analysts and experts have already announced
more Thinking Correctly Under Pressure:
by Steve White and Andrew Vermes, Senior Consultants, Kepner-Tregoe
When managing a business-damaging incident, it is clear why representatives from ‘the business' behave the way they do – behaviour which (depending on the prevailing culture of the organisation) can range from reasonable to psychotic.
more The Evolution of Training
by Andrew Vermes is a Senior Consultant at Kepner-Tregoe,
Once upon a time, training was neatly divided: you went to a classroom and were taught by an expert of some kind; alternatively, you sat by a skilled operator, watched and tried things for yourself until you learned how.
more The Three Steps To CRM Heaven
by Matt Garman – Group Commercial Director, dhc
For every person eager to tell the story of their customer relationship management (CRM) success, there is another that will recount the horrors of a project that either went horribly wrong, or simply fizzled out over time.
more Take Steps in 2012 to Keep Your Printing Environment Secure
by Andy Jones, director and general manager, Global Document Outsourcing, Xerox Europe
All of us know that information is a key corporate asset that should be protected, yet no one these days seems too surprised when high-profile data breaches via lost laptops or USB sticks make the news.
more Credit limit Issues
by Nick Hood, Head of External Affairs, Company Watch
Procurement professionals face many problems in these difficult economic times as they strive to maintain supplies and drive hard bargains to preserve pressured profit margins..
more Hidden Talent
by Mark Lyttle, CEO, Fusion Business Solutions
CEO, Mark Lyttle, explains how a combined onshore/offshore approach is helping to keep standards high and costs down at his specialist service management and IT operations organisation, Fusion Business Solutions.
more ‘Reshoring’ for manufacturing is already a reality. Are knowledge industries next?
by John Vincent, Partner, Broadgate Consultants
Outsourcing business functions has long been commonplace. Most large-scale manufacturers are now surrounded by clusters of firms that supply them with components
more Digital – Are You Fully Utilising Social Media to Drive Sales?
by Mark Tallis, Head of Digital. LBM
Using social media to drive sales is not just about having an online presence on Facebook or Twitter, but instead, using new platforms and technologies to change the traditional purchasing process and subsequent customer relationship.
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