Opinion Pieces
Joint governance of strategic outsourcing programmes –an enterprise-wide philosophyby Dr Bharat Vagadia, Founder and Director: Op2i and Governance Director. Board member NOA
All too often governance is simply treated as a review meeting by senior managers, for senior managers. The agenda is all too often focused on SLAs, Quality, Financial status and any significant change requests and the implications of them
more Maintaining a winning team for the Olympics
by Paul Mew, Technical Director at leading IT solutions consultancy Ramsac
With only just over 2 months to go, public and media anticipation of the London 2012 Olympic Games is really hotting up. Whether you enjoy sport or not, it will undoubtedly be a spectacle to remember and is likely to garner a great deal of interest, especially once the actual events are underway. The challenging effects on businesses and their employees in London have been well publicised.
more When is it right to outsource your Inside Sales?
by Johann Edward, CEO of EIMS
The Inside Sales team is usually kept in-house to ensure that there is a steady sales pipeline of well-qualified leads. This is particularly so in the technology sector because of scepticism that an outsourced team will be able to articulate a sophisticated value proposition.
more Cross-border data transfer – delusions of adequacy?
by Tim Wright, London Office Managing Partner, Pillsbury
India’s recent demand for European Union designation as a data secure country has brought the issue into the spotlight. Here we take a closer look at those nations which have achieved EU recognition and the benefits of doing so
more Procurement Innovation Can Drive Productivity Gains
by William Gindlesperger, Chairman and Chief Executive Officer, e-LYNXX Corporation
Innovation is required if the United States is to regain the level of productivity that it enjoyed toward the end of the 19th Century through the mid-20th Century. However, innovation by itself is not enough. Just as our parents and grandparents adopted electricity, the automobile, credit cards and airplanes in the period from 1870-1950, businesses and organizations of the 21st Century must embrace change.
more How are you protecting your data, when the world is going to the Cloud?
by Neil McLachlan, Head of Security at Onyx Group
Living in a day and age where technology is advancing so fast and companies are rapidly moving to the cloud, there is a growing importance to protect IT infrastructure and ensure that the security systems are in place to do this.
more 7 things you should know about Managed IT Services
by Pete Canavan, Head of Support Services at IT Service provider Plan-Net
With more and more companies looking at outsourcing solutions for all or part of their IT, it is important to highlight the main features of a Managed Service, especially as an alternative to full outsourcing or off-shoring. Here are 7 things organisations should know about Managed IT Services.
more Telecoms and a Second Generation of Outsourcing
by Dr Bharat Vagadia, Founder and Director: Op2i and Governance Director. Board member NOA
The telecom business is marked by volatility – there is continuous technology innovation, competitive clashes, price wars, and changing consumer behaviour – in this environment, forecasting even a few years ahead is impossible.
more India demands EU data secure nation status but still lacks robust data protection laws
by Tim Wright, London Managing Partner, Pillsbury
Tim Wright, London Managing Partner of the law firm Pillsbury, has written an article examining India’s wish to recognised as a data secure country by the EU.
more Learning to Wear the European Union’s data directive with style
by David Gibson, Director of Strategy, Varonis
David Gibson examines how the new European data directives on privacy are likely to impact on organisations in the UK and collaboration with their counterparts in the US.
more Are businesses using the digital realm to its full potential to sell goods and services?
by Paul Kearney, Digital Services Director, ITG
Digital communications are rapidly evolving in almost every walk of life. From the boardroom to even the battlefield – I have experience of both - getting the right message out quickly and to the right audience, can often be the difference between winning and losing. Retail marketing is no exception. And with the economy as tough as it is, businesses who do not embrace the digital marketing realm to its maximum potential run the risk of being left behind.
more The Business benefits of RPO
by Paula Parfitt, Head of Client Development at Randstad Managed Services
Recruitment process outsourcing (RPO) has a positive impact on a business both operationally and strategically, so it is not just an outsourcing solution that should be thought of during harder times due to the associated reduction in costs.
more Managed Print Services for a Numbers-Focused Mind
by Andy Jones, Director and General Manager, Global Document Outsourcing, Xerox Europe
An introduction to managed print services for a numbers-focused mind, and best practices for implementing a programme.
more Budget 2012: The Drive for Opportunity
by Patrick Nash, Chief Executive Connect Assist
Last week’s Budget was more of a damp squib than a firecracker. Intrinsically the Chancellor’s message was more of the same. Perhaps unsurprising when there has been little change in the economic outlook and so no reason to revise the Government’s deficit reduction strategy.
more Making Innovation Happen: Key ingredients to success.
by Dominic Dryden & Jill Pollock, Partner and Associate at Olswang's Technology & Sourcing Group.
Following our last blog, on the subject of contracting for Agile software development, this week we visit another hot topic: innovation. Innovation can mean many different things, but in an outsourcing context it can generally be thought of as new ideas or ways of working to drive efficiency, commercial gain and/or competitive advantage. But what can be done to stimulate innovation within an outsourcing relationship in a way which is aligned to the customer's needs?
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