Main News Story

Shop Direct contracts Serco for BPO.

Shop Direct has awarded a new BPO contract to Serco. The ten-year contract will start on 1 July 2012… more >>

Latest News

• Sainsbury’s looks to develop online growth
• MasterCard certifies NFC for major brands
• Visa’s V.me service to hit UK by autumn
• View All

Latest Analysis

Of outsourcing and pensions….

A couple of days ago, the Metropolitan Police Service (MPS) renewed its pay and pensions outsourcing… more >>

Other News Analysis

• View All

Features

Other Features

Opinion Pieces

Outsourcing For Grown Ups: Why You Should Invest In Professionalisation.
by Martyn Hart
When was the last time you heard someone - a child, a student, a young professional, someone wanting…
more

Other Opinions

• The age of uSwitch
• Outsourcing e-tail: the commercial and legal considerations

Latest Blog

Thursday, May 24, 2012

AI think, therefore AI am.

Last week saw the 2012 Loebner prize take place, the competition in which computers attempt to convince… more >>

Other

• The UK coalition Government is not the only relationship under stress…
• Is data the new creative?
• The global marketplace: too big an opportunity to miss?

Video

NOA Summer Party and End User Experience

The NOA Summer Party and The Outsourcing End User Experience was held at Hogan Lovells International LLP on 15th July 2010.

The summer party consisted of an exciting line-up of end users who spoke about their outsourcing triumphs, failures, and all round experiences. It was no standard conference… more >>

Others

• View from the Top

Podcasts

Leading the implementation and evolution of cloud-based solutions.

 more >>

Other Podcasts

• Pioneering the PSN in Staffordshire.
• NOA Summer Party and End User Experience 2011
• View All