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Scottish contact centre expands to meet Olympic demand.

Contact centre operator Journeycall based is Aberdeenshire and Angus is preparing to expand including… more >>

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• US suspends offshore programme
• T-Mobile USA to close seven call centers
• London fire brigade outsources 999 control centre
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Latest Analysis

Northern Ireland:  A risky venture?.

sourcingfocus.com asks whether the recent violence in Northern Ireland will have any affect on the country's… more >>

Other News Analysis

• For whom the bell tolls
• Shared services gaining momentum in Europe’s public sector
• Global sourcing on the rise, says PricewaterhouseCoopers
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Features

The outsourcing risk rundown
by sourcingfocus.com staff
Risk is a nebulous but vital concept in outsourcing. sourcingfocus.com investigates the key stumbling blocks to look out for.
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• The Indian (r) evolution
• The evolution of the contact centre

Opinion Pieces

Should a business outsource its important reception function?
by Glenn Jackson, Managing Director of Moneypenny
Throughout the UK, companies remain under pressure to reduce costs without compromising on good customer…
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• How will the General Election impact on IT outsourcing services?
• Businesses need to pass the ‘trust test’ to stay competitive

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