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Sitel receives CCA Global Standard Accreditation

Thursday, September 13, 2012

Sitel has been awarded Global Standard Accreditation from the CCA a leading authority on customer contact strategies and operations.

Launched in 2001, the Global Standard© is a key set of principles defined by industry experts, assessed every three years to ensure continual improvement to customer service.

Independent auditors for the CCA carried out a rigorous assessment of Sitel’s contact centres in Newcastle upon Tyne, Stratford upon Avon and Watford, with sites in Exeter and Kingston upon Thames also evaluated.

Rob Pike, Chair of the CCA Standards Council said: “We are delighted to announce that Sitel has met the CCA Global Standard. This honour is a clear recognition of the commitment and drive demonstrated by Sitel in working towards improving standards and customer experience across the organisation.”

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