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Neil Kirkland appointed Service Centre Director at DDC Outsourcing Solutions

Wednesday, August 17, 2016

DDC Outsourcing Solutions (DDC OS), specialists in a range of BPO and KPO services, has announced the appointment of Neil Kirkland as Service Centre Director with effect from the 1st August 2016.

Neil has a strong Contact Centre background having managed on and offshore operations for Serco, Coal Health and Yorkshire Power (NPower). 

Neil has been brought in to provide direction and innovation within the customer service environment at DDC OS. His experience will ensure best practice is not only adhered to, but that steps are taken to improve all areas of the offering. Neil will help to further build on this fast area of the business.

Colin Gray, Managing Director of DDC OS was delighted to welcome the new Service Centre Director; “Neil joins us at an exciting time in the development of our contact centre services. His vast experience of the market, coupled with a very straightforward approach to service delivery will be crucial in moving our contact centre capabilities forward both strategically and operationally. “

Related: DDC Outsourcing Solutions appoint new Client Relationship Director
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