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BPO business analytics market expected to boom as 2020 approaches

Friday, February 19, 2016

The BPO business analytics market report provided by market research company Technavio has found that the global BPO business analytics market will grow in size by 37 per cent over the next four years, and exceed $22 billion in value by the year 2020.

The report claims this makes BPO analytics one of the fastest growing markets in the BPO industry. These findings are backed up by the National Outsourcing Association’s Outsourcing in 2020 research, which found that the popularity of data analytics in outsourcing will increase massively over the coming years.

Amit Sharma, lead research analyst at Technavio, commented: “Business analytics BPO services help organisations leverage data assets, and improve their key profit and loss drivers such as reduced cost, increased revenue, optimised supply chain, improved return on investment. They can also manage risk and ensure regulatory compliance.”

Read Technavio’s summary of the report.

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