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Artificial Intelligence Threatens Jobs in BPO Industry

Wednesday, September 06, 2017

The Trade Department of the Philippines is sounding the alarm on the threat posed by artificial intelligence (AI) on hundreds of thousands of jobs in the country’s $25-billion business process outsourcing (BPO) industry. “AI has presented itself more than just as a new technology, but as a threat to the current employees servicing the service export industry and the BPO, including the contact centres,” the Department of Trade and Industry (DTI) said in a statement Wednesday. It warned that AI can “potentially diminish 45 to 50 percent of the approximately 1.2 million Filipino employees of the BPO industry.”

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