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Arise Virtual Solutions and npower demonstrate the value of home-working at the NOA Symposium 2016

Thursday, June 02, 2016

At the NOA Symposium 2016 this month, npower will lead a breakout session covering the new outsourcing capability they’ve put to use in the last 18 months – the challenges they faced managing domestic call demand at peak, and how they’ve used outsourcing to access the additional resources required, while actually enhancing the quality and competency of the service provided.

Arise Virtual Solutions will join npower to explain how their innovative UK home-working pilot has provided vital support for npower’s Customer Enquiries function, bringing flexibility, customer satisfaction and cost-effectiveness. npower will join Arise to highlight key points in the evaluation and partnering process, along with the lessons learned over the past year and a half of partnership.

The NOA Symposium takes place on Wednesday 22nd June in London. Speakers also include Vested Outsourcing author Kate Vitasek, and consultant and Power of Soft author Hilary Gallo. 2016’s Symposium focuses on the recent collision of the digital outsourcing worlds, and the technologies, skills and standards required in order to stay on top.

Tickets are still available for purchase, while buyers of outsourcing and public sector employees attend for free!

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Related: Vested Outsourcing author Kate Vitasek confirmed as keynote speaker at the NOA Symposium

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