Unitech Wireless signs five-year customer service Contract with Genpact
Wednesday, November 18, 2009
Unitech Wireless has signed a five-year contract with India based, Genpact, in an effort to provide multiple customer service solutions throughout the North of India.
Under the contract, Genpact will deploy customer service solutions for Unitech Wireless through its operations center in Jaipur, which also supports over ten global enterprises.
Unitech Wireless is the joint venture company of Unitech Ltd. and Norway based mobile services provider Telenor Group. Through outsourcing its customer relations services to Genpact, the company hopes to create a strong differentiating factor from its competitors.
David Meneghello, Executive Vice-President of Marketing comments, “Outsourcing of equipment, services, backend technology and processes has allowed us to do this differently from others – turn around and face outwards, towards the customer, from day one. With Genpact as our partner, we will build the quality of customer service as our strongest differentiator in this competitive market.”