UniRush inks Firstsource BPO deal
US-based prepaid debit card provider, UniRush LLC, has appointed Firstsource in a three year outsourcing agreement.
Under the contract, Firstsource will provide customer care management services to all UniRush cardholders including, call centre and back office management. In addition the BPO provider will also support the company’s e-care work stream.
According to Ram Palaniappan, general manager at UniRush, the partnership is expected to provide UniRush with ‘increased operational efficiency, cost competitive solutions and better risk mitigation’ in a bid to help support the company’s expanding US footprint.
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