Environment Agency Plans to Set Up Contact Centre
The Environment Agency is setting up a framework contract to provide a multimedia contact centre for its Floodline flood reporting and information service.
Other government departments will be able to use the framework for incident management and advice services, giving it an estimated value of between £1m and £25m.
According to the Official Journal of the European Union, the four-year fully outsourced arrangement will provide a contact centre services including a live agent call centre.
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