Capgemini launches Social Media Management service
Capgemini has introduced a new Social Media Management service, helping companies benefit from online social interactions.
The application takes insights from social media monitoring, and makes suggestions to improve operations and redesign processes. It also offers advice customer segmentation, social CRM and multi-channel strategy.
Social media conversations can be dealt with in real time via Capgemini’s onshore and offshore Customer Interaction centres.
Posted by .(JavaScript must be enabled to view this email address) on 07/25 at 09:13 AM
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