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News for Retail & Consumer

Thursday, February 19, 2015
PeopleTECH Launches Contact Centre Evaluation Service
The customer management consultancy PeopleTECH has recently launched a new contact centre evaluation service. Their DARE (Discover, Analyse, Recommend, Evolve) approach provides a thorough review of operations followed by recommendations for how to improve.

Tuesday, February 17, 2015
IBM Expands into Egypt’s Technology Sector
IBM has opened possibly its most innovative global sales centres in Cairo, Egypt, the move being just one of the company's many recent investments across the African continent.