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News for Retail & Consumer

Thursday, April 25, 2013
Email Customer Service is Dying, say Sitel
European Outsourcing Association Awards nominees Sitel UK, experts in outsourced customer contact solutions, today announced that consumers do not want to wait when seeking information or advice, meaning that they do not want to be left on hold on the phone or to wait for an email response. These are just some of the findings of the new “Customer Relations Trends to watch in 2013” which examines changing behaviour of consumers and where 2013 is taking the contact centre and customer service industries.

Monday, April 15, 2013
CVC enters into talks on Betfair takeover
Private equity firm CVC Capital has entered into talks with other potential investors surrounding a bid for the takeover of Betfair.