News for Retail & Consumer
Tuesday, May 21, 2013
Marks & Spencer suffers from clothing slump
Marks & Spencer has recorded the lowest sales in four years after reporting low clothing sales. Pre-tax profits for 2012-2013 came in at just over £665.2 million, a fall of 6 percent from results published the same time last year.
Thursday, April 25, 2013
Email Customer Service is Dying, say Sitel
European Outsourcing Association Awards nominees Sitel UK, experts in outsourced customer contact solutions, today announced that consumers do not want to wait when seeking information or advice, meaning that they do not want to be left on hold on the phone or to wait for an email response. These are just some of the findings of the new “Customer Relations Trends to watch in 2013” which examines changing behaviour of consumers and where 2013 is taking the contact centre and customer service industries.
Monday, April 15, 2013
CVC enters into talks on Betfair takeover
Private equity firm CVC Capital has entered into talks with other potential investors surrounding a bid for the takeover of Betfair.
Thursday, March 21, 2013
Onshore the name of the game as pot noodle owners returns to UK
Leeds based food giant Symington’s, which owns pot noodle brand Golden Wonder has moved to onshore production of the noddle brand back to the UK having moved production to China.
Thursday, February 28, 2013
Mobile sales triple within a year reaching £7.5 billion in 2012
M-commerce sales tripled in value in 2012, reaching £7.5 billion in value as technology and consumer practices advance.
Friday, February 15, 2013
Cool beans for Heinz with $28 billion offer
Heinz is set to be bought up by a consortium of Mr Buffett's Berkshire Hathaway company and private equity firm 3G, in a deal worth $28 billion.
Thursday, February 14, 2013
The Whitbread organisation extends BPO contract
The Whitbread organisation, which owns Premier Inn, Brewers Fayre and Beefeater, has signed an extended five-year contract with Steria, to provide BPO services.
Risk management failing to keep pace with supply chain reliance
Despite increasing uptake and reliance on supply chains, businesses are failing to effectively develop risk management to tackle increasing threats.