News for ITO
Monday, September 05, 2011
British Gas Billing At Your Fingertips
British Gas will begin a major rollout of touch screen smart meters to UK homes.
The smart meters give detailed information of a customer's energy costs in real time.
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CSC Bags Business Intelligence Firm Maricom
CSC has bought Maricom Systems, who provide business intelligence and data management solutions that support mission-critical health IT systems within the US Department of Health and Human Services (HHS).
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First Group Gets Smart
FirstGroup has announced that it will use technology which merges the swipecard and the debit card, to directly take the fares from passengers’ bank accounts rather than needing, like the Oyster, a trip to the booking office or website to top up.
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Monday, August 22, 2011
MoD supply chain not fit for purpose
The Ministry of Defence has revealed to the Public Accounts Committee that the IT systems supporting its logistics operations are not fit for purpose.
The Ministry of Defence says that, due to its age and hosting, its current inventory and warehousing IT systems are "at risk of catastrophic failure."
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Friday, August 19, 2011
Mahindra Satyam on the up again
Mahindra Satyam is growing again, investing in a data centre in Eindhoven, which will initially employ 45 people to support customers in Holland.
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Amazon launches secure cloud for US government
New secure cloud will satisfy the regulatory requirements of US government departments, with data stored in and only accessible from within the USA.
GovCloud features enhanced security measures, allowing government departments to utilise the service and still meet their regulatory obligations.
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Monday, July 25, 2011
Capgemini launches Social Media Management service
Capgemini has introduced a new Social Media Management service, helping companies benefit from online social interactions.
The application takes insights from social media monitoring, and makes suggestions to improve operations and redesign processes. It also offers advice customer segmentation, social CRM and multi-channel strategy.
Social media conversations can be dealt with in real time via Capgemini's onshore and offshore Customer Interaction centres.
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WANdisco enterprise ALM app store goes live
uberApps, an enterprise app store from ALM firm WANdisco, has been launched today. It will be a one-stop-shop for firms wanting to add best-in-class ALM technologies to their software development projects.
WANdisco chief executive David Richards said the product will change the landscape in terms of "how enterprises buy and deploy software development tools."
The service provides a software development kit (SDK) for firms writing third-party applications themselves, and apps in can be peer-reviewed and rated by other users.
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Oracle acquires Ksplice
Oracle has acquired Ksplice, technology provider for updating Linux, for an undisclosed sum.
Ksplice's technology will enable zero downtime updates, with no reboot required, resulting in improved system availability, security and reduced operationing costs.
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Friday, July 22, 2011
Merton Council switches to IT self-service
London Borough of Merton has upgraded its IT platform to increase the proportion of requests driven through online channels.
With telephone support previously being the primary channel for logging service issues at busy periods, end-users often experienced long waiting times.
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