News for Customer Service
Wednesday, February 24, 2010
Ipswich Council set to create contact centre hub
Borough Council to build customer service centre for taxpayers
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Monday, February 15, 2010
Firstsource signs BPO deal
Customer services and back-office to support growth
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Tuesday, February 09, 2010
TCS opens third Mexican centre
Centre to provide IT and BPO services
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Tuesday, February 02, 2010
Shop Direct closures could lead to 1,500 job losses
Potential closure of three call centres to axe roles
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Tuesday, January 26, 2010
IBM partners with Convergys for US Census BPO
1,500 agents to correct inaccurate data
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Wednesday, January 20, 2010
RBS call centre closure leads to job losses
Financial services company to make 141 roles “surplus”
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Tuesday, January 19, 2010
2million consumers left sour after credit card customer service
Banks and financial institutions lose out to customer service pitfall
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Thursday, January 14, 2010
Park Resorts outsources to Sitel to manage sales
Staycations see holiday park outsource operations
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Wednesday, January 13, 2010
Call centres to play ‘important role’ in banks’ future
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Tuesday, January 12, 2010
Virgin Atlantic signs multimillion-dollar outsourcing deal with SITA
Airline giant appoints IT provider for voice and data services.
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