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News for Customer Service

Tuesday, July 26, 2016
The Government Digital Services (GDS) to launch “local Verify”
Public Technology has recently published an article based on a TechUK report, welcoming the government’s efforts to develop a single login to be used across all public sector’s platforms, which would be a local version of Verify.

BT becomes flexible in Openreach negotiation
Pressure from Ofcom (the communications regulator in the UK) and competitors to make Openreach completely independent from BT has led the company to offer more autonomy to Openreach.

Friday, July 22, 2016
44 out of 100 top UK council have no cloud strategy
Public Technology reported a survey carried out by Eduserv showing that 44% out of the top 100 UK councils have no cloud strategy.

NHS Digital Programme to save millions
As reported by Public Technology, the most vulnerable people are benefiting from a NHS digital programme in conjunction with Tinder Foundation since July 2013. The programme teaches people how to use the internet to access healthcare services and information, saving the NHS as much as £6 million in a year, by reducing the number of GP and A&E visits.

Thursday, July 21, 2016
Teleperformance UK and South Africa announces appointment of new CEO
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced the appointment of Matt Sims as Chief Executive Officer for Teleperformance UK and South Africa.

Sopra Steria chosen by North Ayrshire Council to support digital transformation
The partnership will introduce a new way of working to redesign services at North Ayrshire Council. Sopra Steria, a European leader in digital transformation, has today announced that it has been chosen by North Ayrshire Council, Scotland, to assist in the adoption of new, agile ways of working as part of its ongoing digital transformation.

Tuesday, July 19, 2016
Kazakhstan enters top five developing retail markets
It may come along as a surprise, but in a report by AT Kearney’s Consultancy, Kazakhstan’s retail market was placed in fourth place out of developing countries markets, ahead of Indonesia and behind China, India and Malaysia respectively.

Thursday, July 14, 2016
Unilever chooses Webhelp
Unilever has chosen Webhelp to handle customer contact services across Europe.

Tuesday, July 05, 2016
India to lose nearly half million services jobs
According to research published by HfSResearch, India’s services industry will be the biggest loser of jobs thanks to the impact of Intelligent Automation.

Wednesday, March 09, 2016
Firstsource named Outsourcing Contact Centre of the Year for the second year running
For the second in a row, Firstsource Solutions has taken home the award for Outsource Contact Centre of the Year at the Welsh Contact Centre Awards held in Cardiff last night.

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