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News for Customer Service

Monday, January 11, 2010
MIELE signs GasboxDMG for B2B lead generation task
Miele extends relationship with GasboxDMG in two-year lead generation contract.
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Friday, January 08, 2010
Bosch Opens contact centre in Philippines
Technology and services provider set to offshore to the Philippines
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Wednesday, December 16, 2009
BA call centre inundated with no relief planned
Call centre flooded with calls over strikes but airline won't draft extra staff
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National Rail Reservation System renews Capgemini contract
ATOC sticks to outsourcing deal with long-term partner Capgemini
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Friday, November 27, 2009
Thames Water call centre could relocate to India
Household water bill cuts cause utility to explore offshoring
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Tuesday, November 24, 2009
UK Royal Mail signs cloud computing contract with CSC
Contract is the largest cloud user base agreement from an IT service provider
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Thursday, November 19, 2009
DVLA signs three-year ITO contract with IBM
New infrastructure will improve customer service
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Wednesday, November 18, 2009
Unitech Wireless signs five-year customer service Contract with Genpact
BPO provides increased focus on customer relations
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Thursday, November 12, 2009
Businesses lose an hour of work time a week due to poor IT, says Geo
70 percent of businesses waste work time due to bad network performance
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Friday, October 16, 2009
National Outsourcing Association Best Practice Awards winners announced
2009 Awards attract more entries than ever before
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