Follow sourcingfocus on Twitter

News for Customer Service

Wednesday, November 16, 2016
Webhelp To Hire 120 People In Cardiff
Global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit 120 people at its Cardiff site by the end of this year.

Amazon Expands Morrison’s Grocery Delivery Deal
Amazon and Morrison’s are continuing their partnership to aim at fast delivery of groceries, in an attempt to shake up the supermarket sector using new technology and speedy customer service.

Tuesday, November 15, 2016
Civica selected by Victoria state government to improve infringement management
The Victorian State Government has awarded Civica, a market leader in critical software applications, digital solutions and outsourcing services, a contract worth A$103.6 million for the provision of an integrated Infringements Enforcement and Warrants management system with ongoing support for 8 years.

Monday, November 14, 2016
Outsourcing of contentious Tasmanian forest logging could spark community backlash
The decision by the Tasmanian government to outsource the logging of contentious forestry reserves could lead to anti-logging protests warned a private saw miller.

Friday, November 04, 2016
Sitel UK Wins Deal with NCS
Outsourcing customer experience firm, Sitel UK, has been awarded a contract to provide contact centre services for the prestigious National Citizen Service (NCS).

Challenger Bank Begins Fintech Rollout
The Tandem banking app is being rolled out today as the challenger bank hopes to take a bite out of the traditional banking industry.