Follow sourcingfocus on Twitter

News for Customer Service

Tuesday, August 30, 2016
Celaton Launches ‘Personalised Response’ for inSTREAM
According to the Institute of Customer Service, customers are demanding faster and more personalised replies from companies. Reacting to this demand, Intelligent Automation software company Celaton has released its latest artificially intelligent module for its inSTREAM platform, called Personalised Response.

Tuesday, August 09, 2016
Amazon reveals own plane for fast deliveries
Amazon has unveiled its first branded cargo plane, to bolster its supply chain capacity as it expands its one and two-day ‘Prime’ delivery service, hoping to “ensure great delivery speeds for our Prime members for years to come”, according to Dave Clark, senior VP of worldwide operations at Amazon.

Monday, August 01, 2016
Firstsource Solutions appointed by BBC Worldwide to provide bespoke ‘digital customer support
Firstsource Solutions has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service, which will allow viewers to buy content online. The BBC aims to keep improving the service in line with customer feedback.