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News for Customer Service

Tuesday, November 03, 2015
New United Airlines CEO suspends outsourcing programme
United Airlines has decided to suspend its outsourcing programme – which involved the outsourcing of baggage-handling, check-in services and other customer service jobs at some airports – until at least the end of 2016.

Monday, November 02, 2015
Birmingham looks to replace citizen registration system
Birmingham City Council (BCC) has launched a tender process in order to find a supplier to replace its online citizen registration system.