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News for Customer Service

Thursday, October 22, 2015
CCMS launches software to help clients find best contact centre service
Contact Centre Managed Services (CCMS) UK Ltd has launched an innovative new service to help clients find the best outsourced contact centre to meet their requirements.

Friday, October 09, 2015
Gloucester City Council expands Civica contract after achieving savings of £200,000 a year
Gloucester City Council has opted to extend its current outsourcing contract with Civica for another three years, lengthening the deal until at least October 2021.

Thursday, October 08, 2015
Fujitsu continues to streamline Gatwick Airport processes with five-year contract extension
Fujitsu and Gatwick Airport have announced plans to extend their successful outsourcing relationship by another five years, with the intention of removing the existing printer estate and delivering a “full technology refresh” which will include the use of single and multi-function printers.

Wednesday, October 07, 2015
HP and IBM achieve highest Net Promotor Scores in IT, while Accenture falls flat
HP and IBM have received two of the highest Net Promotor Scores (NPS) in the IT service provider industry, a report published by the Temkin Group has shown.

DVLA completes major backsourcing project after over 20 years of outsourcing
The Driver and Vehicle Licensing Agency (DVLA) completed a two-year project to bring IT services back in-house this month, Computer Weekly has reported.