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News for Customer Service

Friday, August 21, 2015
Northern Saving Credit Union enter 10-year outsourcing deal with CGI
Outsourcing giants CGI have signed a 10 year deal to deliver key banking services to Northern Saving Credit Union.

Tuesday, August 18, 2015
Everest Group: Big banks must think like startups in order to succeed
Everest Group has release two reports identifying digital banking leaders in the UK and the US using its new Ability | Performance | Experience (APEX) Matrix.

Monday, August 10, 2015
National Gallery director assures outsourcing will not lead to redundancies
In reaction to a letter written for the Guardian by Mark Serwotka, general secretary of the Public and Commercial Services union, National Gallery director Nicholas Penny has penned his own Guardian article ironing out some of the vagaries and misconceptions concerning the gallery’s intentions to outsource.

Tuesday, August 04, 2015
The UK’s trade deficit could be overcome by our service industry’s untapped potential
The British Chambers of Commerce (BCC) has warned the UK government that it is set to fall well short of its target of reaching £1 trillion in exports by 2020. According to the BCC, on its current trajectory the UK won’t achieve this target until at least 2034.