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News for Customer Service

Thursday, July 30, 2015
Centrica to shed 6,000 employees, favouring British Gas business over energy production
The CEO of Centrica, a widely renowned buyer of outsourcing, has announced that 6,000 jobs will be cut from the organisation by the close of 2017 as part of the group’s plans to focus on being “a customer-facing business”.

Friday, July 10, 2015
TCS will train 100,000 new digital professionals to match customer demand
Computer Weekly has reported that Tata Consultancy Services (TCS) intends to train 100,000 staff members in digital areas, in reaction to an increase in digital service engagements with its customers.