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News for Customer Service

Friday, December 20, 2013
Sitel UK signs up for government transparency initiative
Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s Think, Act, Report voluntary initiative to drive greater transparency on women’s workforce issues.

Tuesday, December 17, 2013
EE moves upgrade infrastructure with £275 million investment
EE has announced plans to invest £275 million in 2014 in developing the companies call handling capabilities.

Friday, December 06, 2013
BBC tenders for mobile services provider
The BBC are looking to tender for the provision of a mobile service for audience engagement.

Thursday, December 05, 2013
Basildon Council reveals savings of £600,000 from contact centre
Basildon Borough Council has announced savings of £600,000 from the first year of operating a self-service customer contact centre.