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News for Customer Service

Tuesday, August 20, 2013
Accenture secures five year outsourcing contract extension
Accenture have had their contract to provide application outsourcing services to the RSA insurance group extended for an additional five years until the end of 2020.

Tuesday, August 06, 2013
Genesys acquires SoundBite for $100 million
Contact centre provider Genesys have paid $5 per share for application provider SoundBite Communications, in a deal worth around $100.4 million.