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News for Customer Service

Wednesday, September 19, 2012
Capita wins illegal immigrant removal contract
Outsourcing giant Capita have received a government contract to find and remove illegal migrants within the UK.

Thursday, September 13, 2012
Sitel receives CCA Global Standard Accreditation
Sitel has been awarded Global Standard Accreditation from the CCA a leading authority on customer contact strategies and operations.

Wednesday, September 12, 2012
Liverpool FC employs public cloud
Liverpool Football Club have migrated its website services to a public cloud infrastructure on Amazon Web Services (AWS).

Surrey Police end shared services involvement
The Surrey Police Authority have finalised their exit from the Business Partnering for Police Programme, having suspended their involvement in the shared services programme in July.

Friday, September 07, 2012
Amazon to open three new distribution centers creating 2,000 new jobs
Amazon will create 2,000 new jobs buy opening three new UK distribution centers.

Thursday, September 06, 2012
Irish department of environment develops communication services
The Irish department of environment have signed a contract with Polycom, which will see the deployment of a unified communications service.

Tuesday, September 04, 2012
Vodafone joins with Middle Eastern operator Zain
Vodafone have partnered with mobile operator Zain who provide telecommunications services in the Middle East.

Outsourced support services decline
Economic instability has seen outsource support services contracts fall in number, as businesses delay renewal during periods of uncertainty.