News for Customer Service
Thursday, May 17, 2012
Scottish contact centre expands to meet Olympic demand
Contact centre operator Journeycall based is Aberdeenshire and Angus is preparing to expand including hiring 50 new staff members in preparation for meeting increased demand from Olympics-related customer calls.
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Outsourcing firm Atos enters into final test phase for the Olympics
Outsourcing company Atos is set to enter into the final test phase of its Olympic Games support systems.
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Monday, May 14, 2012
Cognizant tops satisfaction study
Cognizant has topped the customer satisfaction and recommendation rankings in the four-country region (Finland, Norway, Denmark, Sweden) in KPMG's Outsourcing 2012 study of service provider performance in the Nordic region.
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IT budgets increase under SMBs
IT budgets have risen as small and medium businesses expend greater finances on growing their IT infrastructure, according to a data from Spiceworks State of SMB IT survey.
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Thursday, May 10, 2012
Atos won £24 million in 2011 from government contracts
French outsourcing firm Atos, tendered £24 million worth of contracts from the Department for Work and Pensions in 2011 it has been revealed.
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Wednesday, May 09, 2012
TfL looking for £2m contract for RTI screens
Transport for London (TfL) is looking to sign a contract with a supplier for their coming roll out of real-time information (RTI) screens, which will improve services for customers
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Thursday, May 03, 2012
arvato secures benefits contract with Derby City Council
arvato has won a contract to provide benefits assessment services for Derby City Council. The contract was won based on Arvato’s flexible approach and from the results of an initial contract set up in 2011.
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BSkyB enters into a three year contract with Firstsource
BSkyB extends there partnership with global BPO outsourcing company, Firstsource Solutions, in a three year contract to provide and increase customer service management support.
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Monday, April 30, 2012
Atos selected by KBC to provide e-payments
Atos, the payment transaction service will collaborate with KBC to deliver electronics payment transactions for the bank insurance group and its clients until 2016.
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Tuesday, March 13, 2012
SAP set to invest additional $450 million in Middle East and North Africa.
SAP, the market leader in creating business management applications, has confirmed that over the next 4 years it will invest an additional $450 million to increase its leading position in the Middle East and North Africa.
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