News for Customer Service
Friday, May 24, 2013
Genesys acquires SoundBite for $100 million
Contact centre provider Genesys have paid $5 per share for application provider SoundBite Communications, in a deal worth around $100.4 million.
Wednesday, May 08, 2013
G4S shares spiral as European recession bites
G4S shares have fallen by 11 percent after the outsourcing giant revealed that overall profit margins would be lower than expected in 2013.
Thursday, April 25, 2013
Email Customer Service is Dying, say Sitel
European Outsourcing Association Awards nominees Sitel UK, experts in outsourced customer contact solutions, today announced that consumers do not want to wait when seeking information or advice, meaning that they do not want to be left on hold on the phone or to wait for an email response. These are just some of the findings of the new “Customer Relations Trends to watch in 2013” which examines changing behaviour of consumers and where 2013 is taking the contact centre and customer service industries.
Thursday, February 21, 2013
Management company acquired by French contact centre aiming for UK expansion
UK based HEROtsc, which employs more than 6,000 staff has been acquired by Paris based Webhelp, as part of the companies aim to increase expansion into UK markets.
Wednesday, February 13, 2013
G4S looks to draw line after failed contract with compensation settlement
After initial estimates of £50 million, G4S have finally agreed to settle with Locog for the failure to deliver on the Olympic contract, for £70 million.
Monday, January 28, 2013
UK Joins Global Cyber Resilience Initiative
UK government has signed up to a World Economic Forum (WEF) initiative to fight cyber-crime and aid the growth of e-commerce. Over 70 companies and governments, spanning 25 countries have now joined the Cyber Resilience initiative. It plans to “promote awareness, understanding and action” to combat cyber risk across the globe. Foreign secretary William Hague, who inked the treaty on behalf of the coalition government, said: “Cyberspace must be secure and reliable so that it is trusted as a medium for doing business but at the same time free and open to evolve and innovate naturally. Governments should support the key role of the private sector in creating a trusted and open place to do business both at home and abroad.”
Friday, January 25, 2013
Sony faced with £250,000 fine for 2011 network data breach
The ICO has fined Sony £250,000 for failing to prevent a significant data breach of its PlayStation Network Platform in April 2011.
Thursday, January 03, 2013
Online SMEs look to 2013 for growth
UK online retailers are expecting 2013 to bring greater sales and increased consumer spending according to research carried out by the Royal Mail.
Wednesday, November 07, 2012
Poor IT customer service is costing UK businesses up to 1 billion man hours per year.
Inadequate IT customer service is wasting up to 1 billion man hours a year for UK businesses according to a report from Rackspace Hosting.