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News for Customer Service

Wednesday, February 01, 2017
Firstsource Partners with Sky
Firstsource Solutions UK, a customer experience expert, has signed a ten-year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company.
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Wednesday, November 16, 2016
Webhelp To Hire 120 People In Cardiff
Global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit 120 people at its Cardiff site by the end of this year.
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Amazon Expands Morrison’s Grocery Delivery Deal
Amazon and Morrison’s are continuing their partnership to aim at fast delivery of groceries, in an attempt to shake up the supermarket sector using new technology and speedy customer service.
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Tuesday, November 15, 2016
Civica selected by Victoria state government to improve infringement management
The Victorian State Government has awarded Civica, a market leader in critical software applications, digital solutions and outsourcing services, a contract worth A$103.6 million for the provision of an integrated Infringements Enforcement and Warrants management system with ongoing support for 8 years.
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Monday, November 14, 2016
Outsourcing of contentious Tasmanian forest logging could spark community backlash
The decision by the Tasmanian government to outsource the logging of contentious forestry reserves could lead to anti-logging protests warned a private saw miller.
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Friday, November 04, 2016
Sitel UK Wins Deal with NCS
Outsourcing customer experience firm, Sitel UK, has been awarded a contract to provide contact centre services for the prestigious National Citizen Service (NCS).
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Challenger Bank Begins Fintech Rollout
The Tandem banking app is being rolled out today as the challenger bank hopes to take a bite out of the traditional banking industry.
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Wednesday, October 26, 2016
Sitel creates over 1000 jobs as part of UK expansion
Sitel, global leaders in outsourced customer experience, has opened 2 new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle.
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Cytel Looks to Grow with New European Offices
The world’s leading biometrics CRO, Cytel Inc., have announced plans to expand with two new offices in Europe.
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Friday, October 21, 2016
Blue Prism and Prodapt Solutions Enter an Alliance
Prodapt Solutions, a leading provider of consulting, transformation, and outsourcing services entered into a strategic alliance with Blue Prism, a leading enterprise-class Robotic Process Automation (RPA) software provider, and launched its Telebots framework, which provides pre-built process automation for consumer and digital service provider back-office operations.
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