News for Call centre
Tuesday, August 19, 2008
Genpact move into Guatemala
Genpact Limited today announced that it acquired a delivery center in Guatemala City
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Tuesday, August 12, 2008
Infosys: £154m Indian Campus
Infosys Technologies Ltd. has announced that it has commenced work on its second campus at Pocharam in Hyderabad, India.
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Thursday, August 07, 2008
Sky chooses Response in multi million pound deal
Glasgow-based customer contact centre outsourcer Response has won a new three-year deal with Sky.
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Monday, June 30, 2008
China closing on India in the offshoring race, says IDC
Chinese cities will overtake Bangalore, Manila and Mumbai as the highest ranked global offshore delivery centres by 2011, according to an index developed by analyst firm IDC.
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Tuesday, May 27, 2008
UNAT fined £640,000 for call centre failings
UNAT DIRECT Insurance Management Limited, a wholly-owned subsidiary of American International Group Inc (AIG), has been fined £640,000 by the FSA for failures in due dilligence regarding the appointment and operation of nine of its call centres.
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Thursday, May 01, 2008
UK consumer backlash against offshoring
Exclusive research released today by sourcingfocus.com shows that consumer reactions to offshoring are astonishingly negative
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Friday, March 07, 2008
Prudential outsources call centre to Vietnam
Financial services group Prudential has signed a two-year agreement with recruitment supplier Harvey Nash for the outsourcing of its call centre operations.
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Monday, February 18, 2008
Europe Welcomes Hosted Contact Centres
Frost & Sullivan release research saying that companies in Europe, Middle East and Africa are warming to the concept of hosted contact centre operations
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Tuesday, February 05, 2008
Repairs to start on Egypt telco cable
Repair work has started on one of three broken undersea cables providing data services to parts of the Middle East and Asia and a repair ship was expected to reach a second cable on Tuesday, reports Reuters.
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Friday, January 11, 2008
Gartner predicts outsourcing growth
Gartner Says Worldwide Outsourcing Market to Grow 8.1 Percent in 2008
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