News for Call centre
Tuesday, May 27, 2008
UNAT fined £640,000 for call centre failings
UNAT DIRECT Insurance Management Limited, a wholly-owned subsidiary of American International Group Inc (AIG), has been fined £640,000 by the FSA for failures in due dilligence regarding the appointment and operation of nine of its call centres.
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Thursday, May 01, 2008
UK consumer backlash against offshoring
Exclusive research released today by sourcingfocus.com shows that consumer reactions to offshoring are astonishingly negative
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