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News for Call centre

Wednesday, February 01, 2017
Trump Brand of Protectionism Damaging Philippine Economy
The Philippine property market could be poised for a slowdown despite the countries strong economic growth rates. One of the most likely causes is the new President of the United States.

Wednesday, November 02, 2016
Philippine Outbursts May Damage Call Centre Industry
The Indian BPO sector is looking to capitalise on the outbursts of Philippine President, Rodrigo Duturte against the US and Barack Obama.

Ventrica to Create 200 Jobs
Outsourced customer contact centre Ventrica is continuing its impressive growth with the opening of its new contact centre.

Thursday, July 21, 2016
Teleperformance UK and South Africa announces appointment of new CEO
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced the appointment of Matt Sims as Chief Executive Officer for Teleperformance UK and South Africa.

Tuesday, April 26, 2016
Call centre outsourcing undergoing big changes, CIO reports
Historically, call centre outsourcing contracts have had a much bleaker track record than other types of deals such as BPO and IT outsourcing.

Wednesday, March 09, 2016
Firstsource named Outsourcing Contact Centre of the Year for the second year running
For the second in a row, Firstsource Solutions has taken home the award for Outsource Contact Centre of the Year at the Welsh Contact Centre Awards held in Cardiff last night.

Monday, January 18, 2016
Department of Work and Pensions looks to engage contact centre providers
The Department of Work and Pensions has proposed its “2020 Vision”, the intention of which is to deliver more innovative, cost-effective services to its customers, as well as develop excellent supplier and stakeholder relationships.

Wednesday, January 13, 2016
Sitel donates over £7,600 to Marie Curie Newcastle hospice
Sitel’s Newcastle-based customer experience centre has donated over £7,600 to the local Marie Curie hospice, following a highly successful fundraising initiative.

Wednesday, October 28, 2015
Capita discharged prematurely from £500m Post Office contract
Fujitsu has discharged Capita from a front-end customer service contract prior to its completion. The announcement comes after reports suggesting that Capita’s service delivery has been poor.

Thursday, October 22, 2015
CCMS launches software to help clients find best contact centre service
Contact Centre Managed Services (CCMS) UK Ltd has launched an innovative new service to help clients find the best outsourced contact centre to meet their requirements.

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