News for Call centre
Thursday, January 26, 2012
Npower Creates 200 New Jobs in North East
npower has created 200 new positions in the north east, and hopes to fill them by the end of March. The call centre jobs are available in: Peterlee, Houghton le Spring and Thornaby.
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Friday, September 09, 2011
Over 1,000 Fujitsu workers to strike this month
On 19 September, over 1,000 Fujitsu workers will strike on as a result of unsatisfactory pay conditions. This will affect HMRC, the Office of National Statistics and the DVLA, amongst other public agencies.
The workers – members of both PCS and Unite trade unions – will strike for 24 hours from midnight on Monday 19 September.
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Tuesday, September 06, 2011
Fujitsu workers vote to strike
HMRC, the Office of National Statistics and the DVLA could be affected as PCS union members at Fujitsu vote in favour of strike action.
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Monday, September 05, 2011
LBM Contact Centre £1m Upgrade
LBM, a provider of multichannel contact centre outsourcing, digital and data services, has invested £1million in transforming its contact centre in Altrincham.
Mark Bates, LBM chief executive said: “This project is one example of the many investments we are currently undertaking to further enhance the services we deliver on behalf of clients.”
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Tuesday, July 19, 2011
Careline Services chosen for business helpline
Careline Services has been appointed by the Government to provide the new Business Link helpline.
The updated Businesslink.gov.uk website will be the primary point of support, but the helpline will provide help to 20 per cent of small firms who are not currently online. It will include a language translation service and textphone.
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Monday, July 18, 2011
Aegis creates 600 call centre jobs in Manchester.
Global company back-office function provider Aegis is creating 600 jobs in Manchester.
The company’s strategy involves operating call centres onshore in the country they are serving. "Increasingly, UK companies are realising that this delivers the best levels of customer service and many are starting to reverse previous decisions to establish call centres overseas." said Aparup Sengupta, Aegis global chief executive.
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Wednesday, June 29, 2011
Lambeth Council Signs £60m Deal With Capita
London borough of Lambeth has announced a 10 year extension of its deal with Capita.
The deal – worth £60m - will see Capita provide a range of services including call centre management and ICT support services.
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Thursday, August 26, 2010
RCN implements cloud-based telephony solution
The Royal College of Nursing (RCN) has implemented NewVoiceMedia’s cloud-based telephony solution ContactWorld, to ensure that its members can always speak with an expert consultant regardless of any problems that the call centre encounters.
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Thursday, August 05, 2010
Netcall join up with Telephonetics VIP to deliver complete contact centre solutions
Netcall plc has completed the agreed acquisition of Telephonetics plc.
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Rostrvm provides outbound solution to UK Insurer
Aviva UK General Insurance (UKGI) has partnered with Rostrvm Solutions to provide the technical expertise and innovation required in building a market-leading outbound operation.
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