News for Call centre
Friday, August 17, 2012
Fire and Rescue services prepare for shared service agreement
Leicestershire, Derbyshire, and Nottinghamshire’s Fire and Rescue services are preparing to enter into a shared services agreement
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Thursday, May 17, 2012
Scottish contact centre expands to meet Olympic demand
Contact centre operator Journeycall based is Aberdeenshire and Angus is preparing to expand including hiring 50 new staff members in preparation for meeting increased demand from Olympics-related customer calls.
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Tuesday, April 24, 2012
US suspends offshore programme
The United States Agency for International Development (USAID) has suspended funding for a training programme for offshore Filipino nationals. The trainees were educated to work in English speaking call centres.
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Friday, March 23, 2012
T-Mobile USA to close seven call centers
T-mobile is to slash 1,900 jobs by closing seven of its 24 call centers in the USA in an effort to reduce costs and remain competitive.
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Thursday, March 22, 2012
London fire brigade outsources 999 control centre
The government is planning to outsource control of emergency call centres to the private sector. The move is being spearheaded by Capita who are to supply a modernized 999 control system in a 10 year contract. The deal is aimed to save over £5million during the lifetime of the contract.
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Wednesday, February 29, 2012
Outsourcing Yearbook eBook launched
sourcingfocus.com is proud to announce the launch of The Outsourcing Yearbook 2012.
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Tuesday, February 28, 2012
Business and Professional Services Sector Performing Better Than Expected, says CBI.
Despite the tough marketplace of the past quarter, numbers employed in Business & Professional Services grew (+10%) for a fourth quarter running, defying expectations of a decline (-11%). Firms expect headcount to continuing rising at a similar pace in the coming three months (a balance of +8%).
And the slowdown is not as rapid as previously predicted. Over the past three months business volumes declined at a slower pace (-11%) than had been expected (-20%). The decline in business values was more marked (-31%).
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Tuesday, February 21, 2012
Conduit Creates 600 Cardiff Jobs
American call centre company Conduit is creating 600 jobs in Cardiff, to provide homecare service for British Gas.
Conduit already employs nearly 2000 people in South Wales.
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Thursday, January 26, 2012
Npower Creates 200 New Jobs in North East
npower has created 200 new positions in the north east, and hopes to fill them by the end of March. The call centre jobs are available in: Peterlee, Houghton le Spring and Thornaby.
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Friday, September 09, 2011
Over 1,000 Fujitsu workers to strike this month
On 19 September, over 1,000 Fujitsu workers will strike on as a result of unsatisfactory pay conditions. This will affect HMRC, the Office of National Statistics and the DVLA, amongst other public agencies.
The workers – members of both PCS and Unite trade unions – will strike for 24 hours from midnight on Monday 19 September.
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