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News for Call centre

Tuesday, September 18, 2018
NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operation
Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Thursday, August 30, 2018
Thomas Cook to outsource Falkirk call centre
Cook has partnered with French customer experience and business process outsourcer Webhelp to run the contact centre.

Wednesday, August 29, 2018
South Africa: The New Call Centre Destination Of Choice
What is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider?

Monday, August 13, 2018
HGS wins contract with Money Advice Service
Today Hinduja Global Solutions (HGS) announced they won a new 2-year contract from the Crown Commercial Government Contact Centre Framework for the Money Advice Service (MAS). HGS will be providing the public with free and impartial money guidance by phone, email and webchat through a new Customer Advisor team in Selkirk.

Wednesday, February 01, 2017
Trump Brand of Protectionism Damaging Philippine Economy
The Philippine property market could be poised for a slowdown despite the countries strong economic growth rates. One of the most likely causes is the new President of the United States.

Wednesday, November 02, 2016
Philippine Outbursts May Damage Call Centre Industry
The Indian BPO sector is looking to capitalise on the outbursts of Philippine President, Rodrigo Duturte against the US and Barack Obama.

Ventrica to Create 200 Jobs
Outsourced customer contact centre Ventrica is continuing its impressive growth with the opening of its new contact centre.

Thursday, July 21, 2016
Teleperformance UK and South Africa announces appointment of new CEO
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced the appointment of Matt Sims as Chief Executive Officer for Teleperformance UK and South Africa.

Tuesday, April 26, 2016
Call centre outsourcing undergoing big changes, CIO reports
Historically, call centre outsourcing contracts have had a much bleaker track record than other types of deals such as BPO and IT outsourcing.

Wednesday, March 09, 2016
Firstsource named Outsourcing Contact Centre of the Year for the second year running
For the second in a row, Firstsource Solutions has taken home the award for Outsource Contact Centre of the Year at the Welsh Contact Centre Awards held in Cardiff last night.

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