News for BPO
Thursday, January 26, 2012
Mushroom Player Goes For ITO Deal
Monaghan Mushrooms has signed a two-year deal with Belfast IT and business process outsourcing firm Equiniti ICS. The contract concerns off-shore software development support and will be delivered from centres in Northern Ireland and India. Outsourcing is expected to play a major part in the growth of the Irish mushroom producer.
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Friday, September 09, 2011
Over 1,000 Fujitsu workers to strike this month
On 19 September, over 1,000 Fujitsu workers will strike on as a result of unsatisfactory pay conditions. This will affect HMRC, the Office of National Statistics and the DVLA, amongst other public agencies.
The workers – members of both PCS and Unite trade unions – will strike for 24 hours from midnight on Monday 19 September.
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Thursday, September 08, 2011
Supply chain management: outsourcers do it better
Outsourcers have superior technology for managing supply chains, and as such, companies should consider outsourcing this part of their business. According to a new Gartner report, leveraging an outsourcing partner's processes, technologies and capabilities can prove the best way of managing a supply chain.
"Supply chain executives are starting to apply more comprehensive analysis to outsourcing decisions. These will factor-in agility, responsiveness and cost," stated Michael Dominy, research director at Gartner. "Companies must focus on what they can do best and appropriately outsource activities that value chain partners can do better," he added.
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Wednesday, September 07, 2011
Council to keep it local; rejects shared services
West Dunbartonshire Council has rejected a detailed shared services proposal, preferring in localised, ring-fenced services, a plan that flies in the faces of other the Scottish councils looking to merge key back office functions.
The council has rejected the notion that the Clyde Valley Partnership would save taxpayer cash and improve service quality. The scheme hoped to save £30 million per year. As the second council to drop out - from the partnership of eight – the future of the scheme could be in doubt.
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Tuesday, September 06, 2011
Fujitsu workers vote to strike
HMRC, the Office of National Statistics and the DVLA could be affected as PCS union members at Fujitsu vote in favour of strike action.
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Indian firms are eying up Western talent
Infosys is expanding into the US, where it expects to hire 1000 non-Indian staff in the near future, says Nandita Gurjar, Infosys’ Global Head of HR, who will this month relocate to the USA to oversee the hiring.
Nandita Gurjar, also commented that non-Indian employees will eventually constitute 15 per cent of Infosys’ total workforce. Gurjar says being based in its largest market will provides "a ground-level understanding of what areas we need to address as a global corporation".
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Monday, August 22, 2011
Strike! Strike!
Fujitsu workers in Manchester may strike next month, if there are enough votes to do so in the upcoming Public Commercial Services Union ballot.
It is expected that the strike would impact upon Fujitsu’s contracts with the Home Office, HM Revenue & Customs, Marks & Spencer and the Post Office.
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Friday, July 22, 2011
Capita acquisitions will continue as profits grow
Capita Group has secured £1.1billion worth of contracts in the first half of the year, demonstrating the increasing demand for outsourcing.
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Friday, July 01, 2011
HSBC announces 700 job cuts
HSBC has announced it is to cut 700 UK jobs.100 of the roles are being cut are in IT operations and back office functions such as HR, finance and compliance.
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Outsourcing could save housing sector 2.9 billion per year, research shows
1.8 billion could be saved by social landlords if they outsource housing service and maintenance, says a new piece of research by Credo.
Only 60% of councils, ALMOs and housing association currently outsource housing maintenance and service management.
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