News for BPO
Wednesday, May 22, 2013
Fire and rescue authorities are urged to collaborate
A public sector report has urged fire and rescue services to employ collaborative procurement practices, in order to increase efficiencies and reduce costs.
Wednesday, May 08, 2013
G4S shares spiral as European recession bites
G4S shares have fallen by 11 percent after the outsourcing giant revealed that overall profit margins would be lower than expected in 2013.
Tuesday, April 16, 2013
Corporate Risk Appetite Is Rising, Say CFOs
Business confidence among chief financial officers (CFOs) has improved for the third consecutive quarter, according to the latest Deloitte CFO Survey, which saw 34% of CFOs say now is a good time to take risk on to their balance sheets, compared to 25% in Q4 2012 and 13% in the final quarter of 2011. The Q1 2013 CFO Survey, which gauges the views of 120 chief financial officers, including those from 26 FTSE 100 and 44 FTSE 250 companies, shows that CFOs’ perceptions of macroeconomic and financial uncertainty have dropped to the lowest level for two and a half years. 23% of CFOs say their business faces a high level of external uncertainty - the lowest level since Q2 2011 (21%).
Will Good Ever Be Good Enough? asks Outsourcing Skills Survey.
A report by HfS and Accenture has found that neither sourcing buyers nor providers are making the necessary investments in the key driver of value creation – people. Barely a third of enterprise outsourcing customers believe their current governance talent – the people responsible for managing the service relationship – can drive innovation or define business outcomes. And only about half of outsourcing providers have established formal training programs to develop industry expertise and skills in analytics and relationship management.
Thursday, April 04, 2013
arvato secures HR contract with East Cheshire NHS Trust
East Cheshire NHS Trust has awarded the running of its HR service to arvato, the contract will see arvato manage and operate the Trust’s HR service provider known as Cheshire HR Service.
Lincolnshire reveals plans for outsourcing project worth £210 million
Lincolnshire County Council have revealed plans for a new outsourcing project covering key services in 2015, valued at around £210 million.
Wednesday, April 03, 2013
Edelweiss Air moves global call services to Cape Town
Swiss based Edelweiss Air is following the example of Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl in Cape Town effective April this year.
Friday, March 15, 2013
NOA Welcomes Fresh Blood On-board
The National Outsourcing Association has today announced the results of its leadership elections – and 8 new people will take seats on the new strategic council, with a range of new positions accounting for the prevalence of outsourcing in all vertical sectors. Incumbent board members will continue in similar roles to their previous positions within the NOA. The core objective of the new council will be to help the NOA further its work in developing the outsourcing profession through the proliferation of standards and qualifications. The first meeting of the council is on April 22nd 2013. Inaugurated
Thursday, March 07, 2013
Serco posts profit rise with record contract numbers
Services giant Serco has posted further profit growth after securing a record £5.6 billion worth of new contracts in 2012.
Monday, March 04, 2013
Firstsource recognised with award for contact centre success
Global BPO provider Firstsource Solutions has won the trophy for Best Outsourced Contact Centre in the Welsh Contact Centre Awards.