News Analysis for Call centre
Shared services gaining momentum in Europe’s public sector
The adoption of shared services programmes among European governments is going to accelerate over the next few years, according to new research by Ovum.
Global sourcing on the rise, says PricewaterhouseCoopers
Global sourcing in the retail and consumer sector is thriving, but many companies are not particularly clear on their cost savings nor are they confident of product safety and other risks, according to a survey launched today by PricewaterhouseCoopers (PwC).