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News Analysis for Call centre

Northern Ireland:  A risky venture?
by editor
sourcingfocus.com asks whether the recent violence in Northern Ireland will have any affect on the country's outsourcing industry
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For whom the bell tolls
by editor
2009’s outsourcing Black Book and what it means for outsourcers
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Shared services gaining momentum in Europe’s public sector
by editor
The adoption of shared services programmes among European governments is going to accelerate over the next few years, according to new research by Ovum.
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Global sourcing on the rise, says PricewaterhouseCoopers
by editor
Global sourcing in the retail and consumer sector is thriving, but many companies are not particularly clear on their cost savings nor are they confident of product safety and other risks, according to a survey launched today by PricewaterhouseCoopers (PwC).
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