News Analysis for BPO
Sri Lanka stepping into the outsourcing spotlight
by editor
Sri Lanka has had its name in the press a great deal over recent years, coming to a grand crescendo in the past few months. The Tamil Tigers conflict has caused a vast amount of opinionated articles to be written, some neutral, but most cast a dark cloud over Sri Lanka’s politics and military activity. However, the 25 year conflict appears to have reached a final conclusion and, while the rest of the world pick through the pieces of the aftermath, Sri Lanka is setting it’s sights on building the country into an outsourcing hub.
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Respect your elders
by editor
sourcingfocus.com speaks to one of the oldest outsourcing vendors on the block and asks what the outsourcing industry can learn
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Global Sourcing – a finger on the pulse
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Everest, the international research institute, has recently released its 2009 Q1 Market Vista report. This report gives an overview of the global sourcing industry and highlights in particular the transaction trends within the outsourcing world. sourcingfocus.com takes a closer look at the report’s findings and explores just where the outsourcing market is heading.
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Outsourcing the media
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Channel 4 has decided to outsource its payroll, the FT is outsourcing copy editing and Telegraph produces its weekend magazine 'Down Under' - what's going on? sourcingfocus.com delves into the world of media outsourcing
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India’s BPO market share to double?
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In a recent sourcingfocus.com news analysis, we covered the London School of Economics’ Beyond BRIC study. From that study we drew the conclusion that India may be having its iron-grip on the BPO industry loosened somewhat by emerging destinations. In swift succession Gartner has released a report saying that the Indian BPO industry is as strong as ever and it sees no reason why the Indian market share should fall. In fact Gartner thinks that its share will double by 2010.
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Northern Ireland: A risky venture?
by editor
sourcingfocus.com asks whether the recent violence in Northern Ireland will have any affect on the country's outsourcing industry
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For whom the bell tolls
by editor
2009’s outsourcing Black Book and what it means for outsourcers
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Shared services gaining momentum in Europe’s public sector
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The adoption of shared services programmes among European governments is going to accelerate over the next few years, according to new research by Ovum.
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Latin America – Growing in Popularity as a Global Sourcing Location
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The use of global delivery models is now common practice within the BPO market and Latin America is becoming an increasingly popular.
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Credit crunch drives financial services outsourcing demand, says MCA
by editor
A new report from the Management Consultancies Association (MCA) based on a survey of British Bankers’ Association (BBA) members, has found that the credit crunch will drive a new wave of outsourcing and offshoring in financial services.
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