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Industry News

Tuesday, July 17, 2018
ISG Index™: Traditional Sourcing Market Rebounds in EMEA
Second-quarter combined ACV grows 23 percent year-on-year to €3.7 billion Traditional sourcing ACV reaches €2.5 billion, reversing a downward trend As-a-Service growth accelerates, up 50 percent to €1.2 billion
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WORN AGAIN TECHNOLOGIES BREAKS BOUNDARIES, RAISING £5 MILLION INVESTMENT, ACCELERATING IT TO MARKET
Worn Again Technologies – hits £5 million investment target to accelerate its trail-blazing polymer recycling technology, cracking the code on the circularity of raw materials for the global textiles and apparel industry.
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Monday, July 16, 2018
Alpha Logistics tracks its equipment across Europe with RAM’s cloud-based RFID solution
Alpha Logistics, a specialist in managing equipment across Europe, has selected Real Asset Management’s (RAM) cloud-based fixed asset tracking solution in order to improve traceability of its equipment. Alpha Logistics decided to replace a spreadsheet system to benefit from a full audit trail and the ability to update the company’s asset register in real-time using the mobile app to scan Radio-frequency identification (RFID) tags.
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Thursday, July 12, 2018
Facebook are hit with the maximum fine after harvesting our data
Claims are now arising that Facebook has broken the law by breaching the Data Protection Act 1998. The UK's Information Commissioner who has been investigating Facebook wants to fine them half a million pounds due to the lack of responsibility for people’s data by making it available to a data harvesting firm, Cambridge Analytica.
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Wednesday, July 11, 2018
ISG Index™: Global Outsourcing Continues to Accelerate, up 31% in Second Quarter
Combined global ACV surges to record $12.4 billion Traditional sourcing up 19%, to $7 billion; As-a-Service up 51%, to record $5.4 billion All three regions post strong, double-digit growth
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Monday, July 02, 2018
ARVATO CRM SOLUTIONS NAMED AS A CONTACT CENTER OUTSOURCING LEADER FOR SECOND CONSECUTIVE YEAR

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Tuesday, May 22, 2018
Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success
Company announces new client wins, award recognition and local strategic appointments London, 21 May 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations.
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Tuesday, April 10, 2018
UK workers fear automation: ADP

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Monday, April 09, 2018
BPO hiring slows to lowest level in seven years: Nasscom

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Tuesday, April 03, 2018
AI job-loss estimates “lower than previously thought”

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